Update XP to service pack 3 and receive stop 0x0000007E error message

OK, I've been updating to Sevice Pack 3 and only had trouble on my own system. It was just a service machine that I was using on my workbench so it was easy enough to wipe out and re-load, but today I update a customers system and it reboots after the update and doesn't stop rebooting. I turn it all the way off and let it sit and try restarting again but it starts to load Windows and reboots. I start the computer in "safe" mode and that seems to work. I bring up System Properties by right clicking on "My Computer" and selecting "properties" from the drop down list. I select the "Advanced" tab and then the Startup and Recovery "settings" button and uncheck "automatically restart" - Now when I restart the computer I will be able to see an error message instead of the system just restarting.

Upon boot up I received the stop 0x0000007E error message so I look it up and find this from Microsoft:

Yes, it worked for me. The system was actually using a non-Intel processor and I made the registry change and the computer was able to start normally. The steps I took were:

- taken from Microsoft article ID 888372

SYMPTOMS

You upgrade a computer that uses a processor other than an Intel processor to Microsoft Windows XP Service Pack 2 (SP2) or to Windows XP Service Pack 3 (SP3). Then, you restart the computer. After you do this, you may receive the following error message:

A problem has been detected and Windows has been shut down to prevent damage to your computer...

Technical information:

*** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

When Physical Address Extensions (PAE) is enabled, you may receive the following error message:

STOP 0x000000FC (ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY)

CAUSE

Most computers include an image that the manufacturer created by using the System Preparation (Sysprep) tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers. The problem that is described in the "Symptoms" section may occur if the original Windows XP Service Pack 1 (SP1) Sysprep image is created on an Intel-processor-based computer and if the Sysprep image is then deployed on a non-Intel-processor-based computer. Under this configuration, after the computer is upgraded to Windows XP SP2 or SP3, the Intel processor driver (Intelppm.sys) may try to load because an orphaned registry key remains from the original Sysprep image.

This issue may also occur if the original Windows XP SP2 or Windows XP SP3 Sysprep image is created on an Intel-processor-based computer and if it is then deployed onto a non-Intel-processor-based computer. Again, the Intel processor driver (Intelppm.sys) may try to load because an orphaned registry key remains from the original Sysprep image.

RESOLUTION

To resolve this problem, install update 953356.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

953356 (http://support.microsoft.com/kb/953356/) Error message after you upgrade a computer that uses a processor other than an Intel processor to Windows XP Service Pack 2 or to Windows XP Service Pack 3: "STOP: 0x0000007E"

WORKAROUND

If you can restart your computer in safe mode, follow the steps in method 1. If you cannot restart your computer in safe mode, follow the steps in method 2.

Method 1

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows

To work around this issue, follow these steps:

1.	Restart your computer in safe mode. For more information about safe mode in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 315222 (http://support.microsoft.com/kb/315222/) A description of the Safe Mode Boot options in Windows XP
2.	Click Start, click Run, type regedit, and then click OK.
3.	Locate and then click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm
4.	In the right pane, right-click the Start entry, and then click Modify.
5.	In the Value data box, type 4, and then click OK.
6.	Quit Registry Editor.
7.	Restart your computer.

Method 2

To work around this issue, run the recovery console by using the Windows XP CD. Then, select the recovery option. To run the Recovery Console from the Windows XP startup disk or from the Windows XP CD, follow these steps:

1.	Insert the Windows XP startup disk in the floppy disk drive. Or, insert the Windows XP CD in the CD drive. Then, restart the computer. Note If you are prompted, click to select any options that are required to start the computer from the CD drive.
2.	When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
3.	If you have a dual-boot computer or a multiple-boot computer, select the installation that you want to access from the Recovery Console.
4.	When you are prompted, type the administrator password. Note Press ENTER if the administrator password is blank.
5.	At the Recovery Console command prompt, type the following command and Press ENTER. disable intelppm.
6.	To exit the Recovery Console and to restart the computer, type exit at the Recovery Console command prompt, and then press ENTER.